Lead Technical Trainer with Connie Ozmer

In episode 43 of the Surveying the L&D Landscape podcast, I sit down with Connie Ozmer to analyze her role as Lead Technical Trainer at Amazon Web Services (AWS) Skills Center in Seattle, WA.

During our conversation, we unpack:

• Her emphasis on approachability in her courses, as she supports and encourages her learners to enter and build skills in a highly technical field
• How she refines class content through A/B testing with trainers and students before a public launch of a new course
• How Amazon’s emphasis on small, autonomous teams reinforces risk-taking and a growth mindset that supports innovation
• AND SO MUCH MORE!

 

ABOUT THE GUEST:

Connie leads technical training at Amazon’s Skills Center, collaborating with instructional designers to develop and deliver in-person and hybrid course offerings. Prior to her work at AWS Skills Center, Connie spent the last 20 years in IT holding the roles of Quality Assurance Analyst, Web Developer, Instructor, Instructor Manager, and Lead Technical Trainer. Connie’s passion and belief in education shows when introducing learners to cloud computing, and in her personal growth. She is currently working on her third master’s degree in Data Analytics at the University of Maryland. Her passion in life is to help others move into IT, especially those underrepresented, as it is a fulfilling and challenging career.

 

WANT MORE OF CONNIE? Connect with her on LinkedIn